General

Billing and Payment method

• Q. How can I check the remaining free of charge period.
• Q. How can I subscribe SUZUKI connect?
• Q. If I change my paid plan, when does the new plan take effect?
• Q. When is the billing date for usage fees?
• Q. How can I receive an invoice?
• Q. Can SUZUKI CONNECT App be subscribed on an annual basis?

Compatible device

• Q. Can I download SUZUKI CONNECT on my Huawei phone?
• Q. How can I check my iOS version?
• Q. How can I check my Android version?
• Q. Does the SUZUKI CONNECT App always need to be updated?
• Q. Can I use the SUZUKI CONNECT App on tablet devices?
• Q. I bought a new smartphone. Can I use SUZUKI CONNECT with my new smartphone?

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Communicational environment

• Q. Can I use SUZUKI CONNECT when my smartphone is out of range?
• Q. Can I use SUZUKI CONNECT if my vehicle is in an underground parking lot?
• Q. Can I use SUZUKI CONNECT even if my smartphone is in a place where only 3G communication is available?
• Q. Can I use SUZUKI CONNECT when the smartphone is out of service area?
• Q. Is there a communication fee to use SUZUKI CONNECT?

SUZUKI CONNECT

• Q. What happens if I don’t subscribe to a paid plan before the free trial ends?
• Q. A message saying “Free of charge period ends on MM/DD” has appeared on the Suzuki Connect app home screen. What should I do?
• Q. Which Suzuki vehicles are supported by SUZUKI CONNECT?
• Q. I forgot my SUZUKI CONNECT password.
• Q. How can I pay the price for SUZUKI CONNECT service?
• Q. What is cooling-off application process?

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