Dear Customers,
We are reaching out to inform you of a recent incident that affects Suzuki Connect contracts made between 2024 December 30 and 2025 January 5 - you may experience that you cannot log in to your account.
Our development team have identified the root cause and are working to resolve this issue as quickly as possible. In the meantime, however, you can expect to see the following services affected thusly:
-
it is not possible to create a new contract for affected vehicles - enrollment runs into an error
Our team is working diligently to implement a solution, and we hope to have this resolved soon. We'll be sure to keep you updated on our progress.
If you have any questions or concerns in the meantime, please don't hesitate to reach out.
We apologize for any inconvenience!
Thank you for your understanding!